Posts in category "travel"

holiday statistics

Just got back from three weeks in Australia visiting family and friends.

  • Countries: 3 (England, Singapore, Australia)
  • Cities: 7 (Singapore, Brisbane, Hamilton Island, Perth, Broome, Kununurra, Darwin)
  • Red rock formations: Too many to mention
  • Best airport: Singapore - free gadget recharging points and Internet access
  • Worst airport: LHR T4 - building site, long queues, surly staff
  • Wildlife: Kangaroos, wallabies, crocodiles, spiders and, err, terrifying budgerigars
  • States: 3 (QLD, WA, NT)
  • Flights: 11
  • Airlines: 2 (Quantas, JetStar)
  • Miles: 26,341
  • Music: 'These wooden ideas' - Idlewild
  • Newspapers: Zero

BGO to LHR via AMS

This week, I have been working in Bergen, near Norway. Normally, I view my trips to major European cities simply as a means to end and after a while they all tend to blur into one unified major European city. Same hotel room, same office, different people, same problems, same computers, same restaurants with the same cashless transaction mechanism.

Bergen, however, is different. The city is just beautiful. I love it. Mountains, water, snow, history. Just stunning. If I didn't have ties, I think I would seriously considering moving here full-time.

Although I flew out to Bergen on Sunday night on a direct flight from Gatwick, limited availability meant I had to return via Schipol. My latest commuting story begins at Bergen airport...

'Hi - do you think I should check this bag or carry it on the plane ?'

'Its entirely up to you, Sir. I can check your bag all the way through to London.'

'OK. Great. So you're promising me that when I reach Heathrow, my bag will also get there.'

'Well, we can only hope so, Sir.'

'OK. Thanks. I'll check it into the hold.'

'As you wish, Sir. Now, is there any way someone could have interfered with this bag or placed items in it without your knowledge ?'

'Well, we can only hope not.'

As soon as the words left my mouth, I immediately felt a pang of regret, a twinge of remorse at cracking such a weak joke. This sense of regret turned into blind panic, and total fear 10 minutes later when I found myself in a windowless room, buried deep in the bowels of Bergen airport.

'Henrick, some new latex gloves, please. Now, Sir, please to be bending over.'

Anyway, after enduring the rather extended, lengthy and, err, in-depth security checking procedure, I arrived in Amsterdam and managed to navigate from C15 to D24 without further incident. It was quite easy. You just move your Knight twice and castle on the Kings' side.

Irritatingly, there was yet another lightweight security check at the entrance to gate D24. This took forever as the entire population of China was on this short hop to London and were carrying suitcases, coats, souvenirs, carrier bags, duty free goods and small, colourful birds onto the plane rather than use the hold for some reason.

After waiting 25 minutes in the lengthy queue, I didn't really want to be told rather disdainfully by the security guard: 'Sir, are you aware you need to at the gate 30 minutes prior to departure ?'

'Yes - I am well aware of that. I was actually here at the gate 45 minutes prior to departure but are you aware I have been standing in line for 25 minutes because you are so flipping slow ?'

Finally, I clear security and stand in yet another queue to board the plane. My boarding card says I am right at the front handily positioned in seat 2C in the luxury of business class.

Normally, I travel economy which is fair enough as the customer is paying and the flights are only short hops within Europe. The business travel flight booking system is similar to the Lottery Balls Selector. You never quite know how it is programmed or what results it will produce. Nor can you ever question its decision which is final. However, for some reason, on this return trip to Bergen, the random business travel flight booking system has elected to book me into business class on both legs.

In fact, on the outward journey from Gatwick, this was a little embarrassing. I was the only passenger on a half-empty plane so I was privileged enough to have the sole, exclusive, undivided attention of one, pretty air hostess all to myself.

Every 30 seconds, she would appear with a beaming smile: 'Champagne, Sir ?, 'Hot towel, Sir ?', 'Another drink, Sir ?', 'Pretzels, Sir ?', 'Hot meal, Sir ?', 'Newspaper, Sir ?, 'Could I offer you a beer perhaps, Sir ?' God, it was never ending. It was eerily reminiscent of the 'Not The Nine O'Clock News' sketch where Pamela Stephenson invites an American Express customer 'Would you like to put your head between them and go 'Bubble, bubble bubble ?'. Almost but not quite.

I finally enter the plane and look at seat 2C which, oddly enough is on the first row. However, this means there is no hook on which to hang my coat and there is some metal fixture preventing me placing my laptop under my seat. I start to panic and look towards the overhead lockers. Inevitably, as this flight is completely full, so are the overhead lockers.

There is a hanging cupboard to my right where coats and overflow luggage has been stowed with some spare capacity so I quickly remove my coat. In my rush, I forget that I am wired into my iTouch and the my earphones are pulled out of my ears leaving wires dangling everywhere. A helpful Dutch Gentleman interjects:

'Excuse me - but your ears are on the floor.'

Quick as a flash, I reply: 'Hey come on, My ears are pretty big but they don't reach down that far.' He laughs. Nervously. The air stewardess is now desperately trying to close the flight and do the very important passenger count (2-4-8-11-15-17, doh, 2-4-8). She looks my way and enquires: 'Excuse me, Sir but is that your laptop ?'. As I am still embroiled in the continuing, unarmed struggle to disentangle my ears from the iTouch and my coat, I look over and nod.

'Well I am sorry, Sir, but you have placed your laptop on top of the the defibrillator so I will just have to find another place for it.' Her tone implied I had committed a capital offence and I honestly feared she was going to place my Lenovo T61 on the left wing of the aircraft.

Finally, we sit down to be told in two languages (but not Chinese) that the rush to board was all for nothing as now there is a small problem with the navigation system which the engineer is coming fix and then 'we will be on our way, flying to London'.

Time passes - we listen to music, we read papers, we look out of the window looking for a laptop bag. An engineer in blue overalls arrives and leaves, laughing and joking. I think I heard him say to the first officer: 'Yes - if it happens again during the flight just reboot it.'

The smooth talking pilot announces: 'Ladies and gentlemen, the navigation system is now fully operational so we will just have a 10 minute taxi to the runway and we will on on our way.'

I must have dozed off, tired after 4 days of intense work and a night in a Bergen sports bar, drinking expensive Norwegian lager, watching United somehow contrive to lose to a Championship side.

When I awoke, I stretched out, looked at my watch and glanced out of the window to find we have arrived in London. I must have slept so soundly I had even missed the descent and more importantly, my complimentary bread roll, metal cutlery and glass of wine.

I unbuckled my seat belt when my well spoken neighbour informed me: 'We are still at Schipol. We haven't taken off yet. There is a problem de-icing the plane.'

I buckled up again, grunted my appreciation and put wires into my oversized ears. Eventually, another engineer popped down to the aircraft equivalent of Halfords, a fresh aerosol can of de-icer arrived and we taxied to join the rear of a lengthy queue of large aircraft waiting to depart to various destinations.

Finally, we took off and I was able to enjoy my bread roll and glass of wine. I arrived in London just an hour late. So did my bag and I got home at 10:30pm - a full seven and a half hours after I had left Bergen.

Venetian philosophy

Holidays are a time blissfully free of the modern distractions of computers, mobile phones, games consoles, televisions and a time for the family to spend some quality time together and eventually fall out.

Inevitably, this leads to varied, interesting, thought provoking discussions. During the Brightside annual vacation in Venice, the following thorny questions were posed:

  • If you immersed yourself in a foreign country, how long would it take for you to become proficient in the language ?
  • If there was a 15 km stretch of beach resort including hundreds of young people, bars and restaurants in England, how many riot police would be required ?
  • If soldier ants are so damn clever, how come they didn't land on the moon first ?
  • When the bus was forced into that emergency stop, was it the German tourist or the Italian bus driver who screamed 'BASTARD' ?
  • What's the Italian for 'Cornetto' ?
  • If mosquitoes could be trained to attack people with the same blood group, would the bites be rendered harmless ?

BRU-LHR

On Friday I returned from a very enjoyable week in Brussels. Hard work, challenging customer and miscellaneous technical issues. However, unusually, I had the pleasure of the company of a few of colleagues so we were able to have a chat over a meal and share a few excellent beers together.

Over the past five years, I have visited so many European airports, that they all tend to blur into one. However, certain key characteristics soon reminded me that I was indeed back in Brussels.

The lengthy queue for the 123 taxis to pass the roadworks to reach the set down area. The massive queue to clear passport control. The cursory glance at your passport from the policeman followed by a grunt. The long and winding road to security. The same officious, self-satisfied, arrogant security staff. Unfortunately, this queue doesn't actually move as crew (acceptable) and security staff, cleaners, shop assistants (less so) keep jumping the queue because they are so important.

The short flight itself is uneventful enough although there is a little turbulence on the descent into London. Then, as I fold my tray and return my seat to the upright position, fear is struck into the very core of my heart as I witness something no-one should ever have to witness on an aircraft.

My immediate neighbour reaches into here rucksack for a bottle of orange Powerade. She stands up and screams 'For the glory of Allah !' and switches her digital watch to UK time. No, no - only joking.

Suddenly and without any warning, the young lady next to me reaches for the 'Call' button with her left hand while simultaneously extracting the 'Sick Bag, unfolding it and skilfully placing it under her mouth.

I respond by edging away, averting my gaze and covering my knees and expensive Pierre Cardin suit with various sections of the Daily Mail. I note an interesting story about fashions for the summer on my right thigh.

The BA stewardess comes promptly and is kind and reassuring. A glass of iced water arrives and she dispenses some magnificent advice on coping with motion sickness: 'Take your jacket off to stay cool, keeping sipping the water and oh - don't forget to breathe.'

Once we clear the cloud cover, the flight is smooth once again and the potential crisis is averted.

We land at Terminal 5 and park on a remote stand. Unfortunately, the young lady is unable to disembark, get some fresh air and rush to the nearest lavatory. After 10 minutes, the smooth, well-spoken co-pilot announces the bad news:

'I'm awfully sorry, ladies and gentlemen but there will be a slight delay. We are just waiting for some steps and buses to be brought to the aircraft but BAA groundstaff have been practising for the tomorrow's arrival of George W. Bush and there are now significant delays as a result.'

After 15 minutes, no-one screams with delight or initiates mock applause at the sight of a single bus. We are British, you see. The steps arrive 5 minutes later so half the passengers are free to disembark. But not us, sitting in rows 15-28.

I contemplate brandishing a bottle of Lemon Powerade and and screaming 'Take me out of here to the land of Heinz 57 vestal virgins. Now.' While this might accelerate my exit from my plane, it might leave me with some explaining to do.

Finally, after 35 mins, we descend the steps. The co-pilot was indeed correct. BAA have been busy practising for Bush's arrival. There are eggs, rotten tomatoes and discarded placards strewn across the tarmac. I pause briefly to kiss the ground before boarding the bus. I am left with the pungent after-taste of rotten egg in my mouth.

How ironic, given his record, that the outgoing President refuses to enter the UK at a military base and instead chooses to bring chaos to Heathrow just to get his ego stroked.

We now enter the Stargate style timewarp in order to enter the main Terminal 5 building. Well, it must be a timewarp because on my outbound journey, I noticed multiple signs containing the dire warning: 'Please do not enter Satellite B unless your flight departs from 'B' gate. It will take (at least) 40 mins to return.'

Which is weird as it took me just 5 minutes, using the timewarp.

optimizing airports

Spending a lot of time in airports is an occupational hazard in the glamorous and fast moving world of IT consultancy. Most of us are intimate with the various methods of tuning Oracle databases and Siebel CRM but here are some quick tips about optimising the airport experience.

  1. Most airlines have succeeded in shifting the massive queues from the check-in desks to smaller queues at the self-service kiosks. The most obvious method to avoid this is to check-in online and print out your own boarding pass from the comfort of the office. One word of caution - ensure you have the hardcopy of the boarding pass in your hands before leaving the Web page. If, for any reason, printing is unsuccessful, it is impossible to check-in online a second time to print the page again. It is a little embarrassing to explain to the customer service agent that an unknown pre-sales guy mistakenly took your boarding pass as it was sandwiched between his 89 page RFC. Worse, it also wastes a lot of time.
  2. Do not, under any circumstances, attempt to attach your own luggage labels thinking this will save time. The baggage label must be coiled in a loop Origami-style and stuck together in a very specific way. Please, I urge you, leave this to the experts at the Fast Bag Drop desk.
  3. Look nervously at your shoes and repeatedly wipe your sweaty brow in the queue for security screening. This behaviour guarantees that you will be 'randomly selected' by BAA security staff to go through the new full body scanner. Don't worry when other passengers start giggling as you are asked to raise both arms and stand on one leg to assume a star shape. Revenge will be sweet when you are re-introduced at the head of the queue in front of the X-ray machine, skipping 23 people and saving a vital 17 minutes.
  4. In the current climate, passengers are increasingly asked to remove their belts and shoes as part of security checks. Save time by investing in a pair of black, leather slip-ons. No need to waste time struggling to tie up your shoe laces. Consider buying some tighter trousers that don't need a belt.
  5. Always select a seat at the back of the plane. Do not think you will disembark quicker if you are located near the front of the aircraft. You won't. Everyone else thinks the same way so the most determined, forceful personalities will always be seated in rows 1-18. You also risk being struck by an oversized case (that should have gone into the hold) from the overhead lockers. Worse, your brain will be irradiated by the hordes of business types eagerly turning their mobile phones back on after being incommunicado for a whole 55 minutes.
  6. Make a date with Iris. In the UK, you can register to trial the optical recognition system at immigration. Watch your colleagues from Consulting gasp in amazement as you leave them behind in a lengthy queue as you waltz up to the empty Iris desk and quickly make your way out of the terminal.
  7. Use a professional, competent taxi company and arrange to be collected at the airport. This may seem blindingly obvious but for reasons that now escape me, for a period, I used a completely incompetent taxi firm who were always late for the rendezvous, didn't have the right change for the car-park and couldn't even find my home address. The final straw came when they woke my family, in the middle of the night, by ringing my door bell at 05:45 for a 06:00 pickup.
  8. The ever increasing capacity and falling prices of USB memory sticks now make it possible to think the unthinkable. Leave your laptop behind. Copy your mini-technical library onto a memory stick. I have done this on a couple of domestic engagements and it is truly liberating. My dodgy, aching back is also feeling the benefit. You can normally access SupportWeb, MetaLink and collect email from most customer sites.

One advantage of being severed from the laptop is that it really focuses the mind on what technical material is truly essential to do your job. Consequently, you incrementally build up relevant content on the stick. It is also perfectly feasible to copy all your email folders onto a memory stick. The only element I have occasionally missed is my own Siebel 7.8/Oracle 10g sandbox environment. Have a good trip.

[An edited version of this article was originally published in the Spring 2007 edition of the Expert Services' Newsletter where, unsurprisingly, it was met with a stony silence.]

inevitable parting of the ways

When I went to bed, I closed the curtains. Unfortunately even at full stretch, the curtains only spanned half the width of the window. This was excellent news as I was able to cancel my 07:30 wake-up call as the morning sun streaming into the room at 05:45 was just as effective.

The shower worked although it was a little tardy to empty. So slow, I thought I was going to have a minor flood on my hands but fortunately the sill was pretty deep and disaster was narrowly avoided.

Breakfast was disappointingly adequate - cereals, bread, cheese, ham, fruit coffee and tea. The churn labelled 'Milk' was empty so I took my chances on an adjacent, unlabelled silver vessel. Consequently, I drenched my Frosties in natural yoghurt which was an unusual combination but a pleasant change.

There was also a strange fruit juice which was a hybrid of mango and orange. Similar to what is called cheap 'Orange Drink' in England; neither fresh orange juice nor orange squash and tasting rather artificial and very sickly.

After breakfast, I decided it would be prudent to double-check on the availability of the presidential suite in 406 just to ensure that Carol Smiley, 'Handy Andy' and Laurence Llewlyn-Bowen had finished building walk-in wardrobes from MDF and covering the bed in dark red, Gothic materials.

Slowly and carefully, I explained the situation and the pretty receptionist duly confirmed 'Yes. Mr. Anderson. I have you booked into room 406 for 4 nights.'

I immediately crossed over to the Hilton, heaved a huge sigh of relief as the desk told me they had some availability and booked in for two nights. I crossed back over the road and checked out of Grand Central 2 days early, claiming my Grandmother had just died and I had to return to England immediately.

The nightmare was finally over. Only it wasn't. The young lady on reception was a new-hire and couldn't process my booking (or cancellation) using my credit card. Finally, with the unconvincing words 'OK. I have read the big book and I think I have done it now', I left, thankful to make my escape.

I am now installed in the Hilton which is bland and very overpriced but it's like going into Macdonalds, you know exactly what you are going to get.

Pity really as the Dutch version of 'Flowery Twats' would undoubtedly have provided a wealth of valuable blogging material for the next 48 hours.

fun and games in Rotterdam

Arrived in Rotterdam and checked into the Grand Hotel which isnt quite as grand as the inviting and expensive (but fully booked) Hilton across the road.

The kind lady on reception welcomes me to Rotterdam, quickly locates my booking, gives me an electronic key and directs me to room 401.

I take the lift to the fourth floor. There is no room 401 - just 403-417. I know because I walked all around the fourth floor with my bags. Twice.

Convinced I am an idiot, I ask two decorators where room 401 is hidden. One of them puts down his roller and accompanies me around the fourth floor with me before concluding there is indeed no room 401.

Thinking I must have misheard the receptionist, we try to force entry to rooms 407 and 411. The startled honeymooning couple in 407 thought it was a drugs raid and were very cross. The decorator helpfully offers to paint their bathroom as compensation and I claim to be part of the International Tulip Delegation who got separated from his party.

I deposit my bags with my new found friends, the decorators (must include that piece of good news in my review) and return to reception. Either the lady was mistaken or the stupid Englishman misheard and so it transpires. The correct room number was in fact 406 all along. Silly me.

I return to the fourth floor and look for room 406. I walk the familiar circuit of the fourth floor wondering where I will finally end up. Only I don't have to wonder. Deep in my heart, I already know.

Sure enough, I find room 406. Unusually for a hotel, the door is already open and curiously, the bed is positioned in the middle of the room. There are two familiar bags (a stylish black Samonsite hold-all and a battered laptop case) sitting on the floor. And, inevitably, there are two decorators feverishly applying white paint to the walls.

They look perplexed, I admire their work and we all laugh. We return to reception. Thankfully, there are a couple of spare rooms so I get re-allocated to room 116 and have the option to take room 406 tomorrow (if the paint fumes have fully dissipated).

fear and trepidation

I travel quite a lot. I usually stay in decent hotels. I am fairly easy to please. All I really need on my short visits is a clean bed and a shower.

However, most of the hotels in Rotterdam (including the one I stayed in last week where I could stroll down to the client offices - my idea of nirvana) are fully booked for reasons that are unclear.

I have a feeling that there may be a major tulip festival taking place. Either that or it is because (for reasons outside my control) I am being forced to book at 24 hours notice.

In any event, after hours of hunting for a hotel room without success, I asked the client for assistance and am pleased to announce that I now have a confirmed booking for three nights at the Grand Hotel Central in central Rotterdam.

Then I just happened to read some reviews on this establishment and I am really starting to wish I hadn't.

my worst nightmare

Ten hours cooped up on a plane with facile excuses (just another 10 minutes), no food and screaming babies for company.

Love the cheerful musical score, the facial expressions and the way the video starts in daylight and ends in complete darkness.