Yesterday, Norma collided with another car in a SW London rat-run.

The lady took Norma’s details. I mourned taking out a high excess (£250). We were both thankful no-one was hurt, then I flew to Newcastle and forgot all about it.

This evening, I spent 45 minutes on the phone discussing the fact that nothing had happened

  • The lady never called.
  • The insurance company never called.
  • Nothing actually happened.

Nothing else was discussed. Why did this call take 45 minutes ?