Posts from October 29, 2005

I recently stumbled upon Lisa Dobsons Oracle Newbies blog. Although I have never met Lisa, I admire her for two reasons. Firstly, she is about to give a presentation at the UK Oracle User Group in Birmingham. I am a good deal older than Lisa and the prospect of presenting to a large number of 'grumpy old men' would fill me with absolute dread.

Secondly, I really like Lisa's rather self deprecating, modest statement on her profile

I've been an Oracle DBA for 3 years, so still consider myself a 'Newbie'!

In my various jobs, I have met several people working with Oracle with less than three years experience who are variously described (either by others or themselves) as gurus and would take serious offence if anyone ever had the temerity to describe them as a 'newbie'.

Some of these people are indeed experienced, knowledgeable, approachable, flexible, adaptable and eager to learn and perhaps, just as importantly, to share their knowledge and teach others.

Others are undoubtedly very clever people but are somewhat narrow minded in their outlook and suffer from tunnel vision. These types are normally the self-appointed wizards but viewed as insular and unapproachable by others. They will improve performance almost instantly by adding or dropping an index, or gathering statistics but fail to communicate the fact to anyone but merely bask in the glory and yet higher, even more elevated status.

One aspect of my job that I enjoy is that I often visit a client for a short period (2-3 days) so I am blissfully ignorant of the politics, history and personalities involved. In addition, I simply do not have the time (or access) to use email to communicate. Instead I find I get more achieved quicker if I meet people face to face or call them on the telephone to find out information.

This can lead to some interesting situations. Often, the same questions couched in a slightly different way from a fresh face can lead to a different response. For example, a simple request to patch Oracle to 9.2.0.7 or to simply start the OEM Agent that has been repeatedly requested but ignored (or denied) for many months can miraculously become feasible almost immediately.

It is surprising how many so called technical issues actually turn out to be about communication.

Imagine walking into a department store to buy a TV. You weigh up all the possible options and decide which model you want. The price of this TV is £457. The assistant says That will be 457 pounds, Sir as she takes the credit card payment and arranges delivery for next week.

You then happen to go up to the second floor and see the identical TV for £422. That's £35 cheaper than what you've just paid. You go back to the assistant who sold you the goods to query this difference in the price. Unfortunately, the assistant is now on her lunch break but you are promised that she will call you back. She doesn't.

You then leave the department store via the ground floor where you see the identical TV priced at £565.

You arrive home and just happen to check the credit card receipt. The amount debited is £476 instead of £457. Silly you; you should have checked the amount more carefully at the time. You call the department store to complain. The customer services manager you need to speak to is on a break but he will call you back immediately. He doesn't.

Well that is how online shopping for a Dell computer works. There are many different possible ways to configure the identical specification for a desktop PC and get a completely different price ranging from £422 to £565. This difference appears to depend on which path (Offers page, Dimension page) you followed through the Dell web site (and which E-Code is listed) when you added and subtracted the various possible options to configure the final system.

So, if you are thinking of buying a computer from Dell, always compare every conceivable way of configuring the final system before placing the order. Always order on the Internet once you are confident you have obtained the cheapest price. Never order on the telephone from a human being. I was given one price on the telephone and when the invoice arrived via email, a higher price was listed.

Alternatively, it might be just simpler to buy your computer elsewhere.