Two questions of earth shattering importance ‘Kingsbridge, Devon - where on earth is that - Somerset ?’ ‘Look, Norman. There’s something wrong with this darned phone again. Why is everyone continually engaged; my mum, my sister, Phyllis and now Doreen ?’ Answers: Kingsbridge is in Devon. There is nothing wrong with the telephone. Your mother, sister and close friends have a tendency to spend an inordinate length of time on the phone.

I am currently trying to assist with a couple of long standing Service Requests. This type of work is interesting because the issue is normally pretty deep rooted and complicated. These escalations are also very challenging because lots of very intelligent people have already spent a lot of man-hours investigating the problem. Anyway, one of the first steps is to review associated Service Requests and try to determine whether they are indeed related to the issue under investigation. ...

…won’t be hard because I just don’t get it. 06:55 Bin day. Dustbins out (from Web) 06:57 Fortnightly recycling day. Grolsch cans and newspapers out (from txt) 07:04 Radio 5 on (from ear) 07:07 Grapefruit juice. Lovely. (from tongue) 07:12 Poltergeist has re-assembled furniture in lounge (from brain) 07:17 Quick shower (from bathroom) 07:25 Twitter about twitter (from recursion) 07:34 Oh no. I feel a cold coming on. Please excuse me from gym (from Mummy)

The new machine from Dell duly arrived yesterday so I hid it safely away in a tall cupboard. This morning, when no-one was looking, I surreptitiously retrieved the boxes out of the tall cupboard and carefully cut the boxes open. Then I quickly hooked up the new PC to my existing keyboard, mouse and monitor and power cable. I had a sneak peek at Windows Vista and it looked pretty nice (IE7, integrated desktop search, media player, shiny new interface). ...

I currently pay £92 per month to Virgin Media: Telephone Rental - £5.50 Talk Evenings/Weekends - £11 Digital TV (L) - £11.50 Broadband (4MB) - £25 Additional Set Top Box - £15 Sky Sports 1/2/3 - £24 I just called Customer Retentions on 0800 0730591 (not 150) to try to renegotiate my package after the recent loss of Sky One. It took a while (15 mins) to get through on the Freephone number but it was worth it. ...