has your company got a Community Manager ?
My support for the Disqus commenting system used on this blog is well documented. I have also had great support whenever I have had minor issues with a service I paid precisely nothing for. Disqus are a small company with less than 10 employees. However, Disqus are not a cottage industry operating out of Daniel Ha’s garage. Disqus are funded by venture capital (Union Square and angel investors) and raised $500,000 in the last round of funding (March 2008). ...