credit where credit is due
In an earlier post, I moaned about Dell’s opaque pricing model on their UK Web site. However, people (especially me) are very quick to moan and complain but often slow to give thanks and appreciation. I subsequently contacted Dell Customer Services to complain that the invoice was for a different amount agreed on the phone (strong case) and the fact I discovered that I could configure an identical PC for an even lower price (weaker argument). ...