I was vaguely aware that NTL merged with Telewest last year but a
glossy black/red envelope, announcing the brave new world of Virgin
Media, took me a little off guard this morning.
I sincerely hope that my existing Telewest service is not affected by
NTL's recent acquisition of Virgin Mobile.
My Telewest broadband service works fine (apart from the occasional
self-inflicted glitch with my
wireless router).
My Telewest email works fine (apart from a recent problem where the
POP3 server times out on the first connection and works perfectly
thereafter).
My Telewest Digital TV service works fine (apart from that outage on
Millennium Eve that my mother-in-law keeps reminding me about).
And now, thousands of pounds will be spent on an expensive rebranding
exercise, a public launch party, personal communications from Richard
Branson to all customers and a spiffy new Web ~~site~~ media
portal with quotes like
'Watch it, surf it, talk it, walk it. We're there with you every step
of the way. Love The Virgin Media Team x'
Worse, they are are promising me a brand new email address. Please
prepare to update your address books to 'norman@virginmedia.net'.
Another example is the jokey, friendly marketing flyer I am now
reading 'Small print that you can actually see' with a pledge for
plain English speaking.
The T&C's is titled 'Boring (but important) stuff for you to read' and
contains 10, yes 10, pages of very small print that I can't be
bothered to read.
Another source of unease is that, many years ago in the days of 28.8
dial-up modems, bulletin boards and extension cables trailing across
the bedroom, I was a customer of Virgin.net where I received some
appalling service and was eventually forced to go elsewhere.