free upgrades from Virgin Media

2007-03-09

I currently pay £92 per month to Virgin Media:

• Telephone Rental - £5.50
• Talk Evenings/Weekends - £11
• Digital TV (L) - £11.50
• Broadband (4MB) - £25
• Additional Set Top Box - £15
• Sky Sports 1/2/3 - £24

I just called Customer Retentions on 0800 0730591 (not 150) to try to renegotiate my package after the recent loss of Sky One. It took a while (15 mins) to get through on the Freephone number but it was worth it.

Without much pushing, the gentleman kindly summarised Wednesday night’s episode of ‘Lost’ and then offered me:

• Upgrade to 10MB broadband
• Upgrade to VIP package (XL TV and free movies)
• Free V+ box
• Price reduction to £85 per month

As my mum used to say, ‘If you don’t ask, you don’t get.’